How to Complain

If you have a complaint about this website or the service you have received from Flagstone, please contact us:

In writing to: The Compliance Officer, 10 Springfield Lyons Approach, Springfield, Chelmsford, Essex, CM2 5LB

Where you have a complaint or dispute with us and we are unable to resolve this to your satisfaction, then you have the right to refer your complaint to the Financial Ombudsman Service to help resolve this. Please see the following link for further details: financial-ombudsman.org.uk

For full details of how Flagstone handles complaints, please click here